Privacy terms
Our privacy page explains which account, device and payment records we hold and how long we keep them. Here we cover what happens to those records once an account closes.
LEGAL REFERENCE
The Rules Sitting Behind Your Account
Everything you do with us runs on one document: opening an account, moving money through JazzCash, Easypaisa, SadaPay, NayaPay or Raast, taking a seat at a live table...
Account eligibilityPayment termsWithdrawal termsGameplay rulesComplaint windows
Where These Terms Apply In Pakistan
Your account agreement starts the moment you accept these terms, but your right to use the platform depends on where you are. We take sign-ups from Pakistan, and we keep your account open only where local law permits you to take part in casino and sportsbook play; if a province or city restricts it, no clause here can change that. Payment routes
such as JazzCash, Easypaisa, SadaPay and Raast reach verified accounts in supported regions only, and we may hold a payment or a withdrawal while we complete compliance checks. Game rules, payout timings and complaint windows sit in this same document, so treat them as one agreement rather than separate pages. Where a term clashes with a law that applies to you, the
law wins and we adjust that term for your account.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
POLICY HELPDESK
Ask Us About Any Clause Directly
If a clause reads awkwardly, or you want to know how it lands on your own account, our team will walk you through it before you commit to anything. Bring the section number and we will answer in plain English, with your payment route and verification stage in front of us so the reply fits your situation.
Team online
Live chat
Open chat from any page and a human answers within minutes. Have your account email ready so we can pull your terms record and payment route before explaining the clause.
Email desk
Send the clause number and your question to our support inbox. We reply with the wording that applies to your account, plus any step you need to take next.
In-account history
Every accepted term sits in your account history, including the version you agreed to. Open it whenever you want to compare an older clause with the wording shown here today.
HOW WE WRITE RULES
Who Drafts And Checks This Document
Our compliance and product teams write these terms together, in plain English first and legal wording second. Each update is dated, listed with what changed, and kept on this page so you...
Plain-language drafting
We write each clause so a reader without legal training can follow it. Where a legal phrase is unavoidable, its plain meaning sits beside it in the same paragraph.
Version stamps
Every update carries a date and a short list of what moved. You can see whether a payout window, a payment clause or a gameplay rule was the part that changed.
Clause numbering
Sections keep stable numbers between versions, so a question you raised about clause seven still points at the same subject when you return to it months later.
Payment-rail accuracy
We name the routes you actually use, JazzCash, Easypaisa, SadaPay, NayaPay and Raast, and describe how each one credits or clears against your account balance.
Security wording
Access rules, device binding and session handling are written out rather than implied, so you know what we expect before a withdrawal is released to your chosen route.
Change alerts
Material changes are flagged in your account messages before they take effect, leaving you time to read the new wording and decide whether you accept it.
SIBLING POLICIES
How This Page Lines Up With The Rest
These terms sit alongside the other documents that make up your agreement with us, and we keep definitions, payment names and timeframes identical across all of them. The same word should never...
Cookie clauses
The cookie page lists the identifiers your browser stores for session and language settings. These terms state what we may do with that session data while you stay signed in.
Verification rules
Identity and address checks are described on the account-verification page. This document sets out what you must supply before a withdrawal is released and how long we may hold it.
Withdrawal policy
Timings, routing and any fees live on the withdrawal page. Here we define the conditions that must be met before a payout is approved, including a cleared balance.
Betting rules
Market settlement, void selections and result corrections appear on the sportsbook rules page. These terms explain how a settled market feeds into your account balance.
Complaints process
Steps, timeframes and the evidence we ask for sit on the complaints page. This document confirms the window in which you must raise a dispute and how we reply.
Account closure
Closing, suspending or reopening an account is covered on the account page. These terms state what happens to an open position or a pending payout when a closure request arrives.
What You Will Spot On This Page
We lay these terms out so you can find a clause fast, even on a phone held in one hand. A fixed index, jump links and...
Sticky clause index
A pinned index travels with you as you scroll, so you can jump from the opening clauses to the withdrawal section in one tap on a long page.
Jump links
Every heading links straight to its section, and each section links back to the index. Handy when an agent asks you to open a specific numbered clause.
Summary boxes
Each major heading opens with a two-line summary of what the clauses underneath do, so you get the meaning first and the formal wording second.
Version stamp
The current revision date sits above the first clause, letting you tell at a glance whether anything changed since your last visit to this page.
Search field
Type a word such as withdrawal, JazzCash or verification and matching clauses highlight instantly, saving you a slow scroll through the full text.
Download view
You can save the full terms as a file for your own records, keep a copy offline, or share it with someone helping you with an account question.
Questions We Hear About The Terms
Creating an account means you accept the version live at that moment. The revision date in your account history shows exactly which wording applied on the day you registered.
They can, and material changes are flagged in your account messages before they take effect. Keep using the account after that and we treat it as acceptance.
The ones naming your own route. JazzCash, Easypaisa, SadaPay and Raast each clear differently, so read the clause covering the rail you use most often.
We may hold a payout while identity, address or source checks finish, or where local law requires it. The withdrawal clause lists the usual window.
Ask before you act on it. Our helpdesk explains the clause against your own account, and where a term conflicts with applicable law, the law decides.
They do. Stakes, settlement rules and dispute windows for casino and sportsbook play are written here, so you are reading one agreement rather than several.